SOLID GOLD is the most durable, valuable and least irritating to those that have allergies to base metals.

Solid Gold is also more expensive than plated or filled metals.

GOLD PLATED pieces are a more affordable alternative, however they only contain a tiny amount of gold and friction may cause the plating to eventually rub off. Most base metals used in Gold Plated jewellery may also stain skin.

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ROLLED GOLD jewellery has a lot more gold than Gold Plated jewellery. The thicker layer of gold in Rolled Gold makes it much more durable.

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GOLD FILLED pieces are much more longer lasting than Plated or Rolled Gold and much more durable. They are an excellent alternative to Solid Gold and is considered the next best thing.

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STAINLESS STEEL

Grade 316 or 304 Stainless Steel is often used in jewellery. Stainless Steel has a high polished mirror sheen that adds to the rich look of the pieces. It also comes in 18K Gold or Rose Gold plating. The same plating is used over Sterling Silver, known as Vermeil.

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925 STERLING SILVER

Sterling Silver consists of 92.5% silver, and the remaining part usually consists of copper.

 

Silver needs to be combined with other metals.  The copper adds strength to the piece to prevent the jewellery from bending or changing shape. Sterling Silver also comes in 18K Gold  and Rose Gold plating, also known as Vermeil.

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​SILVER FILLED

Silver filled is an actual layer of 925 Silver pressure bonded to another metal like copper.

Silver filled is not to be confused with silver plating as it is much more valuable and tarnish resistant.

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WHAT IS RHODIUM?

Rhodium is a precious metal. All silver coloured jewellery is plated in Rhodium. This includes Sterling Silver and White Gold, except Stainless Steel. The silver colour of Stainless Steel is not plated, this is  just the colour of the Stainless Steel.

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CAN I SHOWER WITH MY JEWELLERY ON?

It is highly recommended that you do not wet your jewellery to maintain the quality and increase the longevity. Exposure to salt, chemicals and/or chlorine can tarnish and dull the shine of your pieces.

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​WHERE SHOULD I STORE MY JEWELLERY?

When you are not wearing your jewellery we recommend storing it in a safe, dry space, out of direct sunlight. Do not store it in high moisture areas such as on windowsills and in bathrooms.

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HOW CAN I CLEAN MY JEWELLERY?

Using a dry lint-free cloth, gently wipe your jewellery clean. Please Do NOT use any form of spray/chemicals to clean your jewellery.

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Every purchase comes with a free small polishing cloth to assist you in  keeping your jewellery looking it's best for years to come.

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SHIPPING

We ship within Australia. 

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Free Standard Post delivery on all orders Australia Wide. (4-7 days).

 

$12 for Express Post Shipping. (1-4 days).

​​​FREE EXPRESS POST DELIVERY ON ALL ORDERS OVER $100.

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WHEN WILL MY ORDER BE SHIPPED?

Usually between 1-3 days. For our Made to Order custom items please allow up to 4 weeks. Our Custom Name Necklaces & Initials take longer due to their unique style designs and custom options. For more accurate information on shipment please look under the product description. Please do not email us regarding your orders whereabouts, unless it is past the delivery time stated on the product description. Once your order has been shipped, you will receive shipping confirmation.

 

 

​GIFT WRAPPING

Your purchase is placed inside our beautiful complimentary 9 x 7cm dusty pink Ayapi Jewellery gift box (one per order), or it is placed inside our complimentary circular gift box (you can choose the colour by going to the Gift Wrapping tab). Every purchase comes with a free small polishing cloth to assist you in keeping your jewellery looking its best. It is then placed inside a Rose Gold padded postage bag and sent out to you.

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You may choose however, if it is a gift, to upgrade & purchase one of our luxurious gift boxes, gift tag or full size lux card, we have many to choose from and then send it straight to you or to the receiver. We are happy to handwrite your personalised message, saving you time and money.

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WHAT DO I DO IF MY ITEM IS PAST PRODUCTION TIME?

It is rare for production to pass the delivery time stated on the product description.  If you notice a delay in your order, please contact us via the contact page or email ayapijewellery@outlook.com.

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MY ORDER ARRIVED BROKEN, WHAT DO I DO?

All items are hand packed securely. In the rare case you do receive a faulty item upon arrival, please send us a message through the Contact Us tab or email us. We will ask for photographic evidence to be sent through via email ayapijewellery@outlook.com. This must be within 48 hours after receiving your product. If 48 hours have past, we unfortunately can not offer a return.

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MY PACKAGE IS LOST. WHAT DO I DO?

If you have not received your order and tracking says it has been delivered, you can submit a Missing Item Form here: https://helpandsupport.auspost.com.au/s/missing-or-lost-item.  

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CAN I CANCEL MY ORDER?

You may cancel your order anytime before the next day, as we usually dispatch next business day. Unfortunately, if your item has been shipped out, it can not be cancelled. Made to Order Custom pieces can not be cancelled, as we forward custom details instantly to our vendors. Cancelations can be made via email ayapijewellery@outlook.com or through the Contact us tab.

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WARRANTY

Ayapi Jewellery offers a Six (6) month manufacturers warranty from the date of purchase for all Made to Order Custom items. A Three (3) month manufacturers warranty from the date of purchase is offered for all Non - Custom items. Warranty entitles the consumer to a replacement of the same product.

 

All of our jewellery is of a delicate nature and care must be taken when worn. 

It is important to follow the Care Instructions published on our website and on the Care Card sent out with every purchase for your warranty to be applicable. 

 

Proof of purchase must be retained for warranty to be valid. Your emailed invoice is all the proof you need!

 

Warranty covers manufacturing defects. It does not cover discolouration, scratches or damage from wear & tear or lost items.

 

The warranty is void if accidental damage has occurred, or if your piece has come into contact with any moisture or wetness of any kind, including contact with skin lotions, hand sanitisers, soap, cleaning products or perfume.

 

Jewellery pieces exposed to moisture or acidic skin types (this is determined by one’s own body chemistry) will discolour at a much faster rate if care is not taken.

 

Scratches are not considered a manufacturing defect. This may occur from everyday wear and tear.

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All jewellery pieces will be assessed carefully before a replacement piece is provided.

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EXCHANGES

We will happily replace items if they are defective or damaged, but not for change of mind or incorrect choice. Please read the product descriptions and view images carefully. We try to be as detailed as possible in our descriptions to avoid disappointments. 

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REFUNDS

Refunds are issued for jewellery that arrives faulty on arrival & when provided with photographic evidence. The delivery date from Australia Post will be used for proof of delivery date.  Refunds will only be issued within 48hrs of that delivery date. 

 

Note: All refunds are for the actual product and does not include the shipping fee spent.

 

 

RING SIZE GUIDE

Unsure of your ring size? 

 

Measure Using an Existing Ring

Measure the inside diameter, across from one side to the other side of a ring you already own. Below are the measurements with their sizes.

 

14.8mm - US 4

15.6mm - US 5

16.5mm - US 6

17.3mm  - US 7

18.2mm - US 8

19.0mm - US 9

19.8mm - US 10

20.6mm - US 11

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If you are in between sizes, go the larger size.